ServiceNow Debuts Secure, Scalable AI Platform to Hasten AI Adoption
ServiceNow, the AI platform for business transformation, is debuting its Zurich platform release, delivering breakthrough innovations with faster multi-agentic AI development, enterprise-wide AI platform security capabilities, and reimagined workflows.
According to the company, new intelligent developer tools enable secure vibe coding with natural language to help turn employees into high-velocity builders and creators and lower the barrier to app creation.
Built-in security capabilities, including ServiceNow Vault Console and Machine Identity Console, natively secure sensitive data across workflows and govern integrations to help organizations scale agentic AI and innovations with confidence, ServiceNow said.
The introduction of autonomous workflows turns data into action through agentic playbooks, offering the flexibility to apply AI and human input in workflows where and when it's needed for greater control and efficiency.
“Zurich marks a turning point for enterprise AI. ServiceNow is delivering multi-agentic AI systems in production that are not just powerful, but governable, secure, and built for scale,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “We are transforming the enterprise tech stack to be AI-native—from autonomous workflows that act on data with precision, to developer tools that democratize high-velocity innovation. With built-in controls for security, risk, and compliance, we’re helping organizations move beyond experimentation and into a new era of intelligent execution.”
The introduction of ServiceNow Build Agent and developer sandbox provides resources for employees to work with AI more efficiently, conversationally, and at scale to solve real problems in every corner of the business.
As enterprises adopt autonomous workflows powered by agentic AI, securing how these systems access data and communicate across environments is essential. Zurich introduces new built-in AI platform security capabilities to make it easier to protect sensitive information, govern integrations, and manage growing AI footprints.
All features announced as part of the ServiceNow AI Platform Zurich release are generally available and can be found in the ServiceNow Store.
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