Whitney McDonald is the Senior Manager of Knowledge Management at Okta, where she leverages a diverse background—spanning hands-on support engineering to strategic KM leadership—to champion the power of accessible information. Dedicated to empowering customers and staff through robust self-help resources, Whitney is currently pioneering the "Atomic Brain" initiative to future-proof enterprise content for the AI era. Leveraging her expertise in knowledge architecture, she guides her team in evolving content to serve a dual audience of humans and AI LLMs. By breaking information into modular "atoms" and optimizing foundational metadata and schema, Whitney ensures content is perfectly structured for AI ingestion. A passionate advocate for human-centric AI, she focuses on forging powerful human-AI partnerships that elevate subject matter experts, driving scalable, impactful knowledge strategies in a search landscape rapidly shifting from clicks to citations.