A seasoned knowledge leader with over 20 years of experience, Karen Romano specializes in building enterprise KM programs that scale across people, process, and technology. Currently Senior Director of Customer Content at Okta, Karen has built high-impact KM functions from the ground up at several orgainzations. Today, she is at the forefront of AI-driven content transformation—executing strategies that optimize knowledge for AI ingestion while leveraging AI automation to build more accurate, robust, and accessible content ecosystems.