Deloitte Strengthens Partnerships with Google Cloud and ServiceNow to Hasten Agentic AI Adoption

Deloitte is expanding its alliances with Google Cloud and ServiceNow to enable clients to rapidly scale their agentic AI capabilities.

As part of this expansion, Deloitte is introducing a suite of over 100 ready-to-deploy agents, powered by Google’s Gemini models and Agentspace, to transform customer interactions and enhance employee experiences, the company said.

Deloitte is also collaborating with Google Cloud and ServiceNow on Agent2Agent (A2A), Google Cloud’s open interoperability protocol, to enable successful communication between agents across platforms and services.

This interoperability protocol will enable multi-agent ecosystems and empower clients to more effectively exchange information across multiple data sources and cloud providers—improving agent efficacy, lowering development costs, and maximizing long-term value.

"Clients are getting flooded with information about agents, and while they are interested, they often don't know where to begin. That's where we come in,” said Jason Salzetti, chair and CEO, Deloitte Consulting LLP. “This is our largest investment yet with Google Cloud, to provide a clear, structured path for businesses to adopt and scale agentic AI. With collaborations like Google Cloud and ServiceNow, we aim to be a one-stop-shop for clients to reimagine their operations, driving innovation and enhancing productivity across their entire enterprise platforms."

Deloitte’s AI agents are designed for a broad range of tasks across various industries and business functions, including customer service, procurement, technical, marketing, sales, legal, and human resources.

Industry-specific agents are also available for health care, consumer, financial services, and public services. Key agent examples include:

• Contract Redlining: Enterprise clients can deploy this agent to better understand legal jargon when reviewing contracts, with AI-powered insights and recommendations on how to optimize.
• Credit Loan Automation: Financial services and banking clients can utilize agentic AI to auto-populate loan and credit documents with curated data and intelligence reports.
• Data Transformation: Turnkey agents can help development teams more quickly complete technical work by automating multiple steps in data engineering workflows, such as producing optimized BigQuery code or developing test cases.

Government and public services clients can also enhance efficiencies, streamline processes, and improve constituent services with worker productivity agents that can search and filter documents, examine detailed regulations, and improve IT management, according to the company.

"Google Agentspace allows employees and agents to easily find and explore information from across their organizations, enabling Google-quality search no matter where data is hosted,” said Kevin Ichhpurani, president, global partner organization, Google Cloud. “Through our collaboration with Deloitte, we can bring customers turnkey solutions that use Agentspace and other AI technology to enhance everyday work across nearly every industry—and will make agents available for quick deployment through Google Cloud Marketplace.”

According to the vendors, this collaboration signifies a broader effort, fueled by Deloitte’s 360-degree relationship with Google Cloud, to help organizations transform their operations. This includes Deloitte’s use of Agentspace to streamline internal business processes like project staffing, and the integration of advanced research tools such as Deep Research and Notebook LM within its innovative teams to accelerate client delivery.

For more information about this news, visit www.deloitte.com.