The Users We Didn’t Plan For

Millions of people are already using ChatGPT as their therapist—not as a supplement to therapy, not as a journaling tool, but as their actual therapist. They're pouring out trauma at 2 a.m. to a chatbot and asking it whether they should leave their marriage, describing suicidal thoughts in detail, and taking comfort in its responses.

What Consumer AI Gets Wrong

It is an indelible attribute of humankind that we seek and accept simple answers. When those answers are provided instantly, somehow it becomes both a satisfactory and satiate experience because people crave consistent, thorough, and authoritative answers.

Building Collaborative Intelligence in Legal Practice

The legal function's relationship with AI has evolved beyond cautious implementation into a fundamental reexamination of purpose. As business leaders scrutinize the very foundations of legal services, collaborative intelligence emerges not merely as a technological enhancement but as a pathway to reinvention.

Devices Big and Small Can Learn What We Need Them to Learn

A few months ago, I noticed a non-trivial flaw in the setup of my home garage in Colorado. My driveway is tilted downward at approximately 10%. It is a lovely driveway despite settling ground underneath cracking the concrete about a dozen times, but nonetheless, it is a beautiful addition to my home.

From Market Adoption to Meaningful Integration

When Geoffrey Moore wrote Crossing the Chasm in 1991, he illuminated the gap between early adopters and mainstream markets, becoming a cornerstone of enterprise technology thinking. But AI doesn't play by those rules.

The Law’s Human Guardrails in the AI Era

As AI transforms the legal landscape, a tension emerges between technological possibility and professional responsibility. In law firms across the country, partners and associates navigate a new reality in which AI can analyze thousands of documents in minutes but might miss the subtle nuances that an experienced attorney would catch immediately.

Who Thought of Making Intelligence Artificial?

Certain archetypes of quasi-thinking robots institutionally reside in the collective consciousness of most Americans. All forms of art affect the memories of people so that pictures persist through their entire lives, even if the source is trite or visibly silly. Comedy, cartoons, great movies, and certain moments in the world of sports result in iconic notions and lasting images.

From Scarcity to Abundance Economics

Geoffrey Moore's 1991 concept of the technology "chasm" shaped 3 decades of software development and marketing strategy, expressed in his book Crossing the Chasm: Marking and Selling Disruptive Products to Mainstream Customers.