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Customer Service and Customer Experience
How customers perceive and interact with your company directly impacts their satisfaction and loyalty and your brand reputation and revenue growth.

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Features

OpenAI Faces Wrongful Death Lawsuit

Now, OpenAI faces its first known wrongful death lawsuit after a teen died by suicide further spurred on by ChatGPT, The New York Times reports.

Exploring the ‘SIX D’S’ Framework for Language Model Training and AI Agent Creation

The integration of AI into customer service and support is by no means a futuristic vision—it is a present-day reality. AI is reshaping how organizations engage with their customers.

AI Techniques Powering Enterprise Productivity: From Automation to Augmented Intelligence

AI stands beyond experimental status—it is a founding power for corporate productivity delivery. From automating repetitive workflows to enhancing complex decision making, AI transforms how work gets done.

Accelerating AI Development With Synthetic Data

Synthetic data applications are at the intersection of some of the most meaningful developments in enterprise AI. Synthetic data techniques represent some of the earliest manifestations of generative AI and predate the widespread adoption of language models. In fact, employing synthetic data is one of the foremost methods of building—and fine-tuning—language models and foundation models in general.

Enterprise AI Case Studies

BUZZ High Performance Computing Selects VAST Data to Power Sovereign AI Infrastructure

VAST Data, the AI Operating System company, announced that BUZZ High Performance Computing (BUZZ HPC), a wholly owned subsidiary of HIVE Digital Technologies Ltd. one of Canada's fastest-growing sovereign AI cloud providers, has selected the VAST AI Operating System as the foundational data layer underpinning its national AI infrastructure.

Eletrobras Selects C3 AI to Scale Enterprise AI Across Latin America’s Largest Power Utility

C3 AI, the Enterprise AI application software company, announced a partnership with Eletrobras, Latin America's largest power and utility provider, to scale C3 AI Grid Intelligence for real-time fault monitoring and resolution across all of Eletrobras' operations centers.

With IBM Consulting, Nedgia Dramatically Improves its Contact Center with Virtual AI Agents

Nedgia, the gas distributor of the Naturgy Group, has recently implemented generative AI agents to improve its customer service model with the help of IBM Consulting.

Enterprise AI Whitepapers

CHOOSING THE RIGHT AI PLATFORM: KEY CAPABILITIES AND CONSIDERATIONS

Five Critical Design Considerations for AI Infrastructure

AI-Ready Data for GenAI Success

Semantic Layers for the AI Era: Real-Time Access, Smarter Decisions

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