Enterprises are rushing to adopt so-called "agentic AI," systems that promise to not just answer questions, but also take actions, automate tasks, and drive decisions. In theory, these agents can draft emails, update records, generate product specs, or flag anomalies without human involvement. In practice? Most deployments don't make it past the demo.
Seth Earley //
17 Sep 2025
Think back a few years to OpenAI's initial introduction of its generative AI (GenAI) chatbot—the excitement, the promise of marvelous opportunities, the sense of a change for the better. It wasn't long before the euphoria of GenAI wore off and people started noticing that large language models (LLMs) could produce absolutely fabulous results, but they could also deliver flawed information that looked plausible but was untrue.
Marydee Ojala //
24 Sep 2025
Now, OpenAI faces its first known wrongful death lawsuit after a teen died by suicide further spurred on by ChatGPT, The New York Times reports.
Stephanie Simone //
26 Aug 2025
The integration of AI into customer service and support is by no means a futuristic vision—it is a present-day reality. AI is reshaping how organizations engage with their customers.
Ross Smith, Mayte Cubino, and Emily McKeon //
27 Aug 2025
VAST Data, the AI Operating System company, announced that BUZZ High Performance Computing (BUZZ HPC), a wholly owned subsidiary of HIVE Digital Technologies Ltd. one of Canada's fastest-growing sovereign AI cloud providers, has selected the VAST AI Operating System as the foundational data layer underpinning its national AI infrastructure.
Stephanie Simone //
08 Sep 2025
Enabled by Google Cloud's enterprise AI technology, Kyndryl—a leading provider of mission-critical enterprise technology services—has developed 100 real, scalable AI agents in just 100 days.
Sydney Blanchard //
07 Aug 2025
Nedgia, the gas distributor of the Naturgy Group, has recently implemented generative AI agents to improve its customer service model with the help of IBM Consulting.
Sydney Blanchard //
24 Jul 2025