The collective fields of knowledge, data, content, and information management have experienced massive changes over the last several years. AI, not long ago a concept mainly reserved for science fiction, has become an everyday tool for information workers.
Zack Wahl and Lulit Tesfaye //
15 Oct 2025
What attributes come to mind when you consider a great search experience? You would probably say it is fast, accurate, relevant, and intuitive. You would focus on what the act of searching allowed you to achieve.
Eric Pugh //
28 Oct 2025
AI stands beyond experimental status—it is a founding power for corporate productivity delivery. From automating repetitive workflows to enhancing complex decision making, AI transforms how work gets done.
Srinivas Sandiri //
06 Aug 2025
Synthetic data applications are at the intersection of some of the most meaningful developments in enterprise AI. Synthetic data techniques represent some of the earliest manifestations of generative AI and predate the widespread adoption of language models. In fact, employing synthetic data is one of the foremost methods of building—and fine-tuning—language models and foundation models in general.
Jelani Harper //
22 Apr 2025
Cleo, a global leader in supply chain orchestration solutions through its Cleo Integration Cloud (CIC) platform, is partnering with Bear Cognition, Inc., a leading provider of automation and intelligence systems for supply chain operations.
Stephanie Simone //
07 Nov 2025
C3 AI, the Enterprise AI application software company, announced a partnership with Eletrobras, Latin America's largest power and utility provider, to scale C3 AI Grid Intelligence for real-time fault monitoring and resolution across all of Eletrobras' operations centers.
Stephanie Simone //
25 Aug 2025
Zuvu AI and Vana are announcing a strategic partnership to advance decentralized AI by integrating user-owned data, permissionless compute, and economic incentives.
Stephanie Simone //
05 Mar 2025
Solving the 95% Blind Spot: How to Find the Issues Your Contact Center Doesn't Know It Has Your Contact Center Is Flying Blind on 95% of Customer Data Most teams analyze only 5%—manual tags and sampled data. The rest stays hidden in transcripts, chats, and surveys. What This Costs You: Reacting weeks after problems start Missing emerging issues with outdated taxonomies Never catching the "unknown unknowns" that drain revenue Why AI deflection fails (and what works instead) The Avoidance Imperative—eliminate issues at the source How autonomous taxonomy delivers 100% coverage Get the Ebook
09 Dec 2025
What if anyone in your entire company—from an engineer to a marketing leader—could instantly ask a plain language question and get a definitive, quantified answer from 100% of your customer conversations? This datasheet shows you how. Learn how Spiral’s easy-to-use AI agent autonomously analyzes every call, chat, email, and review to find the ultra-specific root cause of every customer issue—transforming 100% of your customer conversations into actionable, predictive insights. Go from 'What if?' to 'Here's how.' Trusted by innovative teams at Turo, Owlet, and Whitepages
09 Dec 2025
When should AI handle the interaction—and when should humans step in? Watch this on-demand session with CCW Digital and UJET experts to find out. What You'll Learn: 2025–2026 AI predictions and emerging CX capabilities Strategies for seamless AI-to-human escalation Which use cases need AI vs. where humans are essential A framework for balancing AI-led and human-led experiences Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz) Watch On Demand Now!
09 Dec 2025
Stop Bolting AI Onto Legacy Systems. Start Building AI From the Ground Up. Most platforms add AI as an afterthought. UJET was built with Google Cloud's Conversational AI at its core—transforming every touchpoint of your customer journey. The AI Results That Speak: 23% reduction in Average Handle Time 70% faster response times (60 to 18 seconds) 15% call volume reduction 50% increase in digital chat volume Read the Datasheet: AI-Powered Customer Experience Real AI outcomes from KeyBank, EverWash, Turo, and leading streaming services Four AI tools: Virtual Agents, Smart Routing, Agent Assist, and Spiral by UJET Conversational AI and analytics built from the ground up—not bolted on
09 Dec 2025