Now, OpenAI faces its first known wrongful death lawsuit after a teen died by suicide further spurred on by ChatGPT, The New York Times reports.
Stephanie Simone //
26 Aug 2025
The integration of AI into customer service and support is by no means a futuristic vision—it is a present-day reality. AI is reshaping how organizations engage with their customers.
Ross Smith, Mayte Cubino, and Emily McKeon //
27 Aug 2025
AI stands beyond experimental status—it is a founding power for corporate productivity delivery. From automating repetitive workflows to enhancing complex decision making, AI transforms how work gets done.
Srinivas Sandiri //
06 Aug 2025
Although the initial seeds of generative AI (GenAI) were planted in the 1960s, for the most part it didn't come into full bloom until the introduction of ChatGPT in November 2022. Before that, GenAI had all but the most nascent use in business. As the technology entered the public consciousness, it spread across industries from entertainment to manufacturing to healthcare for a wide variety of uses, including customer service.
Phillip Britt //
28 Apr 2025