New Relic Offers Comprehensive Intelligence with AI-Strengthened Innovations Across Entire Platform

New Relic, the Intelligent Observability company, is introducing more than 15 AI platform innovations, along with launching new ecosystem partnerships.

“Enterprises are in a multi-cloud, multi-platform world where data is exploding and stored in a multitude of places,” said New Relic CEO Ashan Willy. “We stayed steps ahead of this evolution by innovating our platform and expanding our ecosystem to be the first to empower our customers to truly take advantage of AI for observability. We are constantly pushing the boundaries of what is possible to build a platform that meets not just our customers’ current needs, but also their needs five and even ten years down the road.”

The New Relic Intelligent Observability Platform is built with data at its core, according to the company. It collects and monitors all telemetry data and leverages AI that can be used to predict and prevent business-impacting issues by surfacing the right insights.

The new innovations infuse intelligence across its platform to help enterprises ensure engineering excellence, business uptime, and the best digital experiences for their customers.

Capabilities and partnerships include:

• Agentic integrations - Enables AI agent to AI agent integrations to bring New Relic’s critical observability data and intelligent recommendations across the business and tech ecosystem. Upcoming agentic AI integrations with ServiceNow and Google Gemini will build upon New Relic’s expanding AI integration ecosystem that includes GitHub Copilot and Amazon Q Business.
• Response intelligence - Contextualizes all metrics, changes, and services—including external sources like ITSMs—to accelerate incident resolution. Unifies all telemetry data and correlates it in a single view, providing AI-strengthened impact analysis and mitigation recommendations based on past incidents.
• Powerful predictions - The industry’s most comprehensive Predictions engine leverages machine learning algorithms to analyze historical data, quickly identify patterns, and forecast time-series metrics within a singular interface. Anticipates problems before they occur to drive better system performance, increased uptime, and improved revenue.
• Cloud cost intelligence - Delivers detailed views into multi-cloud cost trends, drivers, and impacts so business teams can be strategic about current and future cloud investment.
• Pipeline control - Intelligently maximizes the quality and value of telemetry data to control data, manage costs, ensure security and compliance, and understand ROI. Provides a feature-rich pipeline rules engine to manage data, allowing users to route, filter, enrich, and transform all telemetry data in flight to maximize the value of data ingested.
• Service architecture intelligence - Simplifies service, infrastructure, incident and quality management by consolidating critical knowledge on these aspects into customizable catalogs, scorecards, teams and maps.
• Transaction 360 - By integrating granular service-level details from transaction traces with an end-to-end perspective from distributed tracing, it delivers a complete picture of problematic transactions via a single click.
• Streaming video and ads intelligence - The industry’s first intelligent observability solution for streaming media helps maintain high-quality video and ad experiences across diverse devices and regions. Unifies video Quality of Experience (QoE) metrics, app performance, back-end infrastructure, and ad analytics. Unlike competitors’ siloed solutions, this comprehensive approach provides a holistic view of the entire media distribution pipeline.
• Engagement intelligence - Automates data collection and uses intelligent element attribution to capture every interaction, eliminating manual instrumentation and accelerating how organizations analyze and improve digital user interactions. It correlates user behavior beyond the front-end application to the underlying services and infrastructure, democratizing insights by making them accessible to every engineer supporting digital experiences.

By connecting its platform with best-of-breed solutions, New Relic delivers mission-critical insights and intelligent recommendations to the tools and platforms where customers already work, the company said. The New Relic Intelligent Observability Platform drives business growth and developer velocity by integrating across workflows and enabling insights wherever customers operate.

The New Relic Intelligent Observability Platform includes more than 30 capabilities and is available to enterprises worldwide.

For more information about this news, visit www.newrelic.com.