Biographical Information
Articles by Marydee Ojala
Powering AI Agents With RAG and Enterprise Knowledge
25 Sep 2026
It should come as no surprise that AI has already infiltrated many parts of daily life. After all, AI has been around for decades. Still, some people are amazed to discover that things they take for granted, such as spellcheck, autocorrect, real-time traffic maps, spam filters, ride-hailing apps, and personalized music recommendations, are AI-enabled. The more that AI-enabled tools become embedded in daily routines, the less they seem to be advanced technology and more just a normal part of life. It's no longer magic, it's normal.
Improving AI Outcomes Through Context Engineering
09 Sep 2026
Once upon a time, and that time wasn't all that long ago, we heard that content was what mattered. Then AI entered the picture, and enterprises shifted from content to context. Content by itself did not lead to relevancy. AI, lacking context, could all too easily misinterpret what was needed.
The Power of RAG
24 Sep 2025
Think back a few years to OpenAI's initial introduction of its generative AI (GenAI) chatbot—the excitement, the promise of marvelous opportunities, the sense of a change for the better. It wasn't long before the euphoria of GenAI wore off and people started noticing that large language models (LLMs) could produce absolutely fabulous results, but they could also deliver flawed information that looked plausible but was untrue.
Transforming Customer Service with AI and Knowledge Management
21 Nov 2024
Customer service and customer support operations are no strangers to AI technologies. AI has long been embedded in the interactions between companies and their customers.
The Enterprise AI Sourcebook is Here
21 Aug 2024
We decided this Sourcebook was timely, given how enterprise AI has caught mainstream attention and triggered the imaginations of those working in IT, knowledge management, and a score of other areas within the enterprise. AI is dominating headlines, and people want to know how they can best apply the various technologies under the AI banner.