Biographical Information
Dan Hartman, Director of CX Product Management, CSG
DAN HARTMAN (dan.hartman1@gmail.com) is director of CX product management at CSG, where he shapes the company’s customer experience product strategy and oversees its delivery. With more than 15 years of leadership in CX, Hartman has guided initiatives from concept to implementation that enhance customer engagement, streamline operations, and deliver measurable results. He is known for building high-performing teams, leading change management, and driving award-winning customer experience improvements.
Prior to joining CSG, Hartman led multiple customer service and operations departments, earning recognition for service excellence and best practices.
Articles by Dan Hartman, Director of CX Product Management, CSG
Business-Biased AI Hurts Customer Loyalty—You’re to Blame
17 Jun 2026
Agentic AI is fueling customer distrust. When AI systems are trained to favor business goals over customer wellbeing, automation turns into a loyalty liability. AI has come a long way from the early days of simple automation.