Enterprises are rushing to adopt so-called "agentic AI," systems that promise to not just answer questions, but also take actions, automate tasks, and drive decisions. In theory, these agents can draft emails, update records, generate product specs, or flag anomalies without human involvement. In practice? Most deployments don't make it past the demo.
Seth Earley //
17 Sep 2025
Now, OpenAI faces its first known wrongful death lawsuit after a teen died by suicide further spurred on by ChatGPT, The New York Times reports.
Stephanie Simone //
26 Aug 2025
The integration of AI into customer service and support is by no means a futuristic vision—it is a present-day reality. AI is reshaping how organizations engage with their customers.
Ross Smith, Mayte Cubino, and Emily McKeon //
27 Aug 2025
AI stands beyond experimental status—it is a founding power for corporate productivity delivery. From automating repetitive workflows to enhancing complex decision making, AI transforms how work gets done.
Srinivas Sandiri //
06 Aug 2025