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Tipping the Scales: AI-led or Human-led CX in 2025 and Beyond

When should AI handle the interaction—and when should humans step in? Watch this on-demand session with CCW Digital and UJET experts to find out. What You'll Learn: 2025–2026 AI predictions and emerging CX capabilities Strategies for seamless AI-to-human escalation Which use cases need AI vs. where humans are essential A framework for balancing AI-led and human-led experiences Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz) Watch On Demand Now!

When should AI handle the interaction—and when should humans step in?
Watch this on-demand session with CCW Digital and UJET experts to find out.
What You'll Learn:

  • 2025–2026 AI predictions and emerging CX capabilities
  • Strategies for seamless AI-to-human escalation
  • Which use cases need AI vs. where humans are essential
  • A framework for balancing AI-led and human-led experiences

Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz)
Watch On Demand Now!