Gartner Report: Critical Success Measures to Drive Your Customer Service AI Agent Strategy

Getting AI agents live is only the beginning. The next step is understanding how they perform against business goals. This Gartner report lays out the technical and business measures to monitor, from task success rate and plan adherence to cost per resolved contact, so you can evaluate AI agent performance and business impact instead of guessing at it. See what to track, and why legacy software metrics fall short for agents that reason, plan, and act.

Please sign in or register for access to all Enterprise AI World content.

Business Email:

1. Company Size?

2. What is your industry?

3. Annual Revenue

4. Job areas/function

5. Which best describes your organization’s current approach to AI Agents for customer service (voice or chat)?

6. I am in the UK/EU and I consent for my registration information to be shared with the sponsor(s), who may contact me with relevant information. I understand that my data will be processed following the sponsor's privacy policy.

I consent

Download

Register NOW and save $100 on Enterprise AI World 2026, November 17–19. Turn AI’s potential into your competitive advantage.

Gartner Report: Critical Success Measures to Drive Your Customer Service AI Agent Strategy

Register NOW and save $100 on Enterprise AI World 2026, November 17–19.
Turn AI’s potential into your competitive advantage.