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Chatbots and Virtual Assistants > Features
Business intelligence transforms data into insights. By combining data analysis, data visualization, analytics, data mining, and other data tools, BI takes raw data and turns it into actionable information to help organizations make smart and informed decisions for the future. See below for the latest business intelligence news, trends, and solutions.

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Elevating Enterprise Search With AI, ML, NLP, and LLMS

Information retrieval, now more commonly known simply as search, is one of the earliest manifestations of using AI. Consequently, enterprise search is inseparable from AI and one of the most meaningful beneficiaries of the exponential advancements recently achieved by machine learning (ML)—the most accomplished expression of statistical AI.

Adding Meaning to Data: Knowledge Graphs, Vector Databases, and Ontologies

This article discusses the importance of context in enterprise data for generative AI (GenAI), and, in fact, for any AI initiative.

Transforming Customer Service with AI and Knowledge Management

Customer service and customer support operations are no strangers to AI technologies. AI has long been embedded in the interactions between companies and their customers.

Developing a Strong AI Governance Framework

The exponential advancement of AI technologies necessitates the implementation of robust governance frameworks to guide their responsible development and deployment.

Taming the Data Quality Issue in AI

Data quality is the showstopper of AI. Many enterprise leaders who were hot on the business potential of AI are realizing that their efforts will be dead in the water if the data they are employing to train and populate their AI models is inadequate, inaccurate, or not timely.

The AI-Driven Transformation of Enterprise Data Architecture

The past year has been an exhilarating one with AI and more specifically, generative AI (GenAI), quickly emerging as a transformative force, reshaping how businesses will operate, innovate, and interact with customers. As AI continues to gain prominence, its impact on enterprise data architecture is becoming increasingly apparent.

The Rise of GenAI and LLMs

In 1950, Alan Turing suggested a test to determine if computers could mimic human intelligence well enough that an impartial observer could no longer tell the difference. We are still talking about the Turing Test almost 75 years after its inception.

Chatbots: Overview and Enterprise Applications of AI-based Chatbots

While chatbots in the form of intelligent personal assistants like Siri, Alexa, Windows Copilot, and Google Assistant are popular among the public, an even larger enterprise market has emerged, facilitating what's known as "conversational commerce," and furnishing enterprise employees with new tools for data assimilation.

Intelligent Personal Assistants (IPA): Examples and Use Cases

An intelligent personal assistant (IPA) - also known as a smart or virtual assistant - is an AI-driven software program that helps people complete basic tasks. Typically, an IPA will answer questions and perform actions based on natural language voice commands and location awareness.