AI Enhances Customer Service in Several Ways

Although the initial seeds of generative AI (GenAI) were planted in the 1960s, for the most part it didn't come into full bloom until the introduction of ChatGPT in November 2022. Before that, GenAI had all but the most nascent use in business. As the technology entered the public consciousness, it spread across industries from entertainment to manufacturing to healthcare for a wide variety of uses, including customer service.

The Rise of GenAI and LLMs

In 1950, Alan Turing suggested a test to determine if computers could mimic human intelligence well enough that an impartial observer could no longer tell the difference. We are still talking about the Turing Test almost 75 years after its inception.

The AI-Driven Transformation of Enterprise Data Architecture

The past year has been an exhilarating one with AI and more specifically, generative AI (GenAI), quickly emerging as a transformative force, reshaping how businesses will operate, innovate, and interact with customers. As AI continues to gain prominence, its impact on enterprise data architecture is becoming increasingly apparent.

Developing a Strong AI Governance Framework

The exponential advancement of AI technologies necessitates the implementation of robust governance frameworks to guide their responsible development and deployment.

Transforming Customer Service with AI and Knowledge Management

Customer service and customer support operations are no strangers to AI technologies. AI has long been embedded in the interactions between companies and their customers.

Adding Meaning to Data: Knowledge Graphs, Vector Databases, and Ontologies

This article discusses the importance of context in enterprise data for generative AI (GenAI), and, in fact, for any AI initiative.

Elevating Enterprise Search With AI, ML, NLP, and LLMS

Information retrieval, now more commonly known simply as search, is one of the earliest manifestations of using AI. Consequently, enterprise search is inseparable from AI and one of the most meaningful beneficiaries of the exponential advancements recently achieved by machine learning (ML)—the most accomplished expression of statistical AI.

The Future of Work Chatbots, Voicebots, and Virtual Assistants

Enterprises increasingly rely on chatbots, voicebots, and virtual assistants to service more customers without adding to their staff count. These devices can be connected by a single underlying software platform, although there are several companies that use these devices independent of each other.

Upskilling and Reskilling in the Age of AI

The AI revolution is upon us. A tidal wave of AI technology is sweeping across businesses, fundamentally reshaping how employees, managers, and AI system developers approach their work.