-->
Customer Service and Customer Experience > Industry Voices
How customers perceive and interact with your company directly impacts their satisfaction and loyalty and your brand reputation and revenue growth.

Register Now to SAVE BIG & Join Us for Enterprise AI World 2025, November 19-20, in Washington, DC

From Promise to Progress: Closing the Gap in Enterprise AI with Process Intelligence

In the rush to embrace artificial intelligence (AI), enterprises across industries have encountered a harsh reality: transformation takes more than technology. Two years ago, generative AI captured the imagination of business and technology leaders alike, promising to revolutionize operations and decision-making. Yet today, many organizations find themselves with pilot projects that are failing to scale, and AI investments that are falling short of expectations.

5 Insights on the Future of Enterprise AI from Todd James at 84.51°

Todd James, chief data and technology officer at 84.51°, recently discussed the shift in perceptions of AI as an abstract technology to an impactful driver of business outcomes at the Gartner IT Symposium.

2025: The Year of Breakthrough AI? Tech Leaders Predict the Next Stages of Enterprise AI

AI's influence is being felt everywhere, from chatbots that help people shop online to talk of autonomous drones or other Internet of Things devices that can act independently. 2025 shows no signs of slowing what organizations may want to tap into or create AI solutions for.

Modern Data Management for the AI Era

It's well established that AI—both operational and generative AI (GenAI)—is changing the game for data management. Today's data environments need to support large (and not-so-large) language models that have to be constantly trained with inflows.

The AI Revolution: Bridging the Gap Between Potential and Readiness in the Data-Driven Era

AI talent is in high demand; AI reveals brain oscillations for memory and disease; AI may allow us to talk to whales; AI can help plan meals and other tasks; an AI platform for dentistry just raised $53 million. That was the tip of the AI news iceberg—in one day.

The Unseen Ethical Considerations in AI Practices: A Guide for the CEO 

Artificial Intelligence (AI) is only accelerating its adoption among global corporate enterprises, thus CEOs and business leaders are positioned at the confluence of innovation and ethics as it relates to implementing AI projects in their businesses. 

AI Agents Are the Next Wave of Enterprise AI

The interest surrounding artificial intelligence (AI) has never been higher, but AI agents are the next wave of innovation enterprises need to prepare for.