Applied Labs Secures $4.2M, Supercharging AI Agents for Support and Ops Use Cases

Applied Labs, the company crafting exceptional AI agents that solve real world problems founded by early Scale AI leaders, is announcing the completion of a seed funding round, having raised $4.2 million. The funding round—which was led by Abstract with participation from Point72 Ventures, Outlander, and Tetra, with various angel investors—will propel Applied Labs on its mission toward transforming how organizations deploy AI agents for sophisticated support and operation tasks.

Inspired by the burden of repetitive support interactions, Applied Labs emerged to build AI gents that could execute complex workflows with increased reliability. From this inspiration Applied Labs’ end-to-end AI customer support agent was born, designed to be configured according to a business’ knowledgebase.

"For companies, there's an explosion of C-Suite and boardroom interest into the question, what is our AI strategy?" said Michael Woo, CEO of Applied Labs. "The bottleneck isn't the model anymore—LLM quality, speed, and cost have reached an inflection point where almost every business can save time, cost, and improve the quality of their support and Ops. The challenge is in the data, tools, and platform for teams to easily setup and perfect AI agents on their business-critical workflows. We’re obsessed with making our AI agents the best where if you’re not using them, you’re falling behind."

Applied Labs’ AI agents offer a built-in, human-in-the-loop strategy to improve overall quality. This is crucial, according to Woo, as “AI allows you to scale up your best human judgement on an infinite volume of tasks, but human judgment is still necessary to get the best quality results and handle edge cases.”

In addition to its human-centric approach, Applied Labs’ agents are fundamentally designed to be high quality, reliable, and easy to use. Its solution incorporates these three key functions:

• Omnichannel interactions spanning chat, email, and phone, handling 100% of volume
• Sophisticated AI agent orchestration for handling Q&A and AI workflows
• Comprehensive evaluation tools for testing, auditing, and monitoring AI outputs.

"Technical decision makers will save their team countless hours every day on the most frustrating and repetitive workflows," added Woo. "AI agents, when crafted correctly by the right person, allow you to scale up your best human thinking on repetitive support interactions or Ops workflows, helping save significant time without sacrificing quality."

To learn more about Applied Labs, please visit https://appliedlabs.ai/.