Guarding Against Bias When Training Language Models

Machine learning models return biased results when the datasets used to train them contain bias. Instances of social bias, skewed model results, and outputs that don't represent the full scope of a business problem for a specific domain are some of the caveats when employing this technology.

Accelerating AI Development With Synthetic Data

Synthetic data applications are at the intersection of some of the most meaningful developments in enterprise AI. Synthetic data techniques represent some of the earliest manifestations of generative AI and predate the widespread adoption of language models. In fact, employing synthetic data is one of the foremost methods of building—and fine-tuning—language models and foundation models in general.

AI Enhances Customer Service in Several Ways

Although the initial seeds of generative AI (GenAI) were planted in the 1960s, for the most part it didn't come into full bloom until the introduction of ChatGPT in November 2022. Before that, GenAI had all but the most nascent use in business. As the technology entered the public consciousness, it spread across industries from entertainment to manufacturing to healthcare for a wide variety of uses, including customer service.

The Homepage of the Future: Evolution, AI, and the End of Navigation

The evolution of web homepages reflects the internet's transformation during the past 3 decades. From simple, text-based pages to sophisticated, AI-driven interfaces, homepages have adapted to meet changing user needs and technological advancements.

RateGain and Cloudbeds Partner to Enhance Hospitality Distribution with AI-Powered Capabilities

RateGain Travel Technologies Limited (RateGain), a global leader in AI-powered SaaS solutions for travel and hospitality, is partnering with Cloudbeds, the AI-powered platform fueling hotel growth.

HubSpot Launches Deep Research Connector with ChatGPT

HubSpot announced it has become the first CRM to launch a Deep Research Connector with ChatGPT—and the first third-party MCP connector available in the ChatGPT Registry built with a remote Model Context Protocol (MCP) server.

Optimum and Google Cloud Partner to Transform Optimum’s Customer Experience with AI Innovation

Optimum and Google Cloud are expanding their collaboration to build intelligent and personalized customer experiences across web interactions, mobile apps, call centers, and in-person kiosks.

AI-Ready Data for GenAI Success

Semantic Layers for the AI Era: Real-Time Access, Smarter Decisions

Accelerating generative AI deployment

The New Era of Gen AI: Enabled by Logical Data Management

Many organizations are still struggling to implement a data foundation that can scale across the increasing number of data sources and increasing volumes of data required by Gen AI; enable all Gen AI applications and other data consumers to access the data they need in real time, and in a safe and privacy-compliant manner.