eGain Corporation
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1252 Borregas Avenue
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Sunnyvale CA 94809
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USA
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Rated #1 by Gartner, the eGain AI Knowledge Hub™ reduces customer service cost by 75% while improving NPS by 25 points. Leveraging AI with experts in the loop, it accelerates knowledge cycle time and speed-to-value 10X and elevates CX, AX (contact center agent experience), FX (field engineer experience), and EX (employee experience) by delivering trusted answers from a single source of truth. Built on a composable architecture that can leverage any LLM, the hub includes comprehensive capabilities to source, synthesize, manage, publish, and optimize trusted knowledge.
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