With all the noise around generative AI (GenAI) since the advent of ChatGPT, has the signal gotten lost? Are we missing the one "killer app" that will make GenAI indispensable? What is more likely is that multiple killer apps will surface across many markets and industries.
John Harney //
18 Dec 2025
Another round of lawsuits has been filed against ChatGPT company OpenAI. According to AP, the 7 lawsuits allege that ChatGPT drove people to suicide and harmful delusions even when they had no prior mental health issues.
Stephanie Simone //
07 Nov 2025
Data governance has evolved. What once meant checkbox compliance now demands fundamental organizational transformation. AI systems permeate every business function, and traditional frameworks cannot handle this reality.
Colin Levy //
21 Nov 2025
You've witnessed the spectacle. Large language models (LLMs) trained on the internet's vast corpus—Reddit threads, Wikipedia edits, forum arguments, and digital detritus—demonstrating seemingly magical capabilities. Yet when enterprises attempt to deploy these systems for critical decisions, they discover an uncomfortable truth—they've built Ferraris without windshields, dashboards, or steering wheels.
Beth Rudden //
16 Dec 2025
Cloudflare, Inc., a leading connectivity cloud company, in collaboration with Coinbase announced the intent to create the x402 Foundation to further the development of an open Internet standard for digital payments.
Stephanie Simone //
02 Oct 2025
RateGain Travel Technologies Limited (RateGain), a global leader in AI-powered SaaS solutions for travel and hospitality, is partnering with Cloudbeds, the AI-powered platform fueling hotel growth.
Stephanie Simone //
08 Jul 2025
Cengage, the higher education business of global edtech company Cengage Group, is expanding the availability of its generative artificial intelligence (GenAI) tool, Student Assistant, giving more than one million students access to Student Assistant.
Stephanie Simone //
09 Apr 2025
Solving the 95% Blind Spot: How to Find the Issues Your Contact Center Doesn't Know It Has Your Contact Center Is Flying Blind on 95% of Customer Data Most teams analyze only 5%—manual tags and sampled data. The rest stays hidden in transcripts, chats, and surveys. What This Costs You: Reacting weeks after problems start Missing emerging issues with outdated taxonomies Never catching the "unknown unknowns" that drain revenue Why AI deflection fails (and what works instead) The Avoidance Imperative—eliminate issues at the source How autonomous taxonomy delivers 100% coverage Get the Ebook
09 Dec 2025
What if anyone in your entire company—from an engineer to a marketing leader—could instantly ask a plain language question and get a definitive, quantified answer from 100% of your customer conversations? This datasheet shows you how. Learn how Spiral’s easy-to-use AI agent autonomously analyzes every call, chat, email, and review to find the ultra-specific root cause of every customer issue—transforming 100% of your customer conversations into actionable, predictive insights. Go from 'What if?' to 'Here's how.' Trusted by innovative teams at Turo, Owlet, and Whitepages
09 Dec 2025
When should AI handle the interaction—and when should humans step in? Watch this on-demand session with CCW Digital and UJET experts to find out. What You'll Learn: 2025–2026 AI predictions and emerging CX capabilities Strategies for seamless AI-to-human escalation Which use cases need AI vs. where humans are essential A framework for balancing AI-led and human-led experiences Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz) Watch On Demand Now!
09 Dec 2025
Stop Bolting AI Onto Legacy Systems. Start Building AI From the Ground Up. Most platforms add AI as an afterthought. UJET was built with Google Cloud's Conversational AI at its core—transforming every touchpoint of your customer journey. The AI Results That Speak: 23% reduction in Average Handle Time 70% faster response times (60 to 18 seconds) 15% call volume reduction 50% increase in digital chat volume Read the Datasheet: AI-Powered Customer Experience Real AI outcomes from KeyBank, EverWash, Turo, and leading streaming services Four AI tools: Virtual Agents, Smart Routing, Agent Assist, and Spiral by UJET Conversational AI and analytics built from the ground up—not bolted on
09 Dec 2025