Solving the 95% Blind Spot: How to Find the Issues Your Contact Center Doesn't Know It Has Your Contact Center Is Flying Blind on 95% of Customer Data Most teams analyze only 5%—manual tags and sampled data. The rest stays hidden in transcripts, chats, and surveys. What This Costs You: Reacting weeks after problems start Missing emerging issues with outdated taxonomies Never catching the "unknown unknowns" that drain revenue Why AI deflection fails (and what works instead) The Avoidance Imperative—eliminate issues at the source How autonomous taxonomy delivers 100% coverage Get the Ebook
09 Dec 2025
What if anyone in your entire company—from an engineer to a marketing leader—could instantly ask a plain language question and get a definitive, quantified answer from 100% of your customer conversations? This datasheet shows you how. Learn how Spiral’s easy-to-use AI agent autonomously analyzes every call, chat, email, and review to find the ultra-specific root cause of every customer issue—transforming 100% of your customer conversations into actionable, predictive insights. Go from 'What if?' to 'Here's how.' Trusted by innovative teams at Turo, Owlet, and Whitepages
09 Dec 2025
When should AI handle the interaction—and when should humans step in? Watch this on-demand session with CCW Digital and UJET experts to find out. What You'll Learn: 2025–2026 AI predictions and emerging CX capabilities Strategies for seamless AI-to-human escalation Which use cases need AI vs. where humans are essential A framework for balancing AI-led and human-led experiences Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz) Watch On Demand Now!
09 Dec 2025
Stop Bolting AI Onto Legacy Systems. Start Building AI From the Ground Up. Most platforms add AI as an afterthought. UJET was built with Google Cloud's Conversational AI at its core—transforming every touchpoint of your customer journey. The AI Results That Speak: 23% reduction in Average Handle Time 70% faster response times (60 to 18 seconds) 15% call volume reduction 50% increase in digital chat volume Read the Datasheet: AI-Powered Customer Experience Real AI outcomes from KeyBank, EverWash, Turo, and leading streaming services Four AI tools: Virtual Agents, Smart Routing, Agent Assist, and Spiral by UJET Conversational AI and analytics built from the ground up—not bolted on
09 Dec 2025
Many organizations are still struggling to implement a data foundation that can scale across the increasing number of data sources and increasing volumes of data required by Gen AI; enable all Gen AI applications and other data consumers to access the data they need in real time, and in a safe and privacy-compliant manner.
23 Feb 2025
The Enterprise AI Sourcebook brings together the leading experts from across the industry to dive into the most important trends as the go-to resource for real direction on the risks, obstacles, solutions, and best practices. Download this special publication today.
02 Aug 2024
Compliance, privacy, and ethics have always been top priorities for data-driven organizations. But as generative AI advances open new doors and opportunities for innovation, the stakes have never been higher than they are right now.
17 Jul 2024
Like any data product, when it comes to AI, garbage data in means garbage responses out. The success—and safety—of AI depends on the reliability of the data that powers it.
07 Jun 2024
In today's fast-paced world, making the most of your data is critical to staying ahead. Your organisation faces challenges in overcoming messy, unstructured, and siloed data. Datavid's UDL has the solution.
14 May 2024
In the era of digital transformation, enterprises are constantly seeking innovative solutions to maximize the power of their data.
13 Mar 2024
According to Gartner, “Poor data quality destroys business value. Recent research shows organizations estimate the average cost of poor data quality at $10.8 million per year.”
14 Dec 2023
Currently, 97.2% of organizations invest in big data and artificial intelligence (AI). In addition, the generative AI (genAI) market is poised to explode, growing to $1.3 trillion over the next 10 years from a market size of just $40 billion in 2022.
14 Dec 2023
Consumer expectations for on-demand experiences have never been higher — consumers want to transact and connect with companies, 24/7 using their channels of choice.
27 Sep 2023