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Customer Service and Customer Experience
How customers perceive and interact with your company directly impacts their satisfaction and loyalty and your brand reputation and revenue growth.

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Features

Nuances of Build-or-Buy Decisions

The intricacies of the time-honored question of whether to build or buy take on new dimensions when it comes to enterprise AI. Organizations must not only account for traditional considerations like cost, time-to-market, and proof of concepts but also for those that are unique to advanced machine learning and language model deployments.

LLMs Do Not Reason Like Humans, But They Can Deliver Reasoning-Like Performance

Despite the marketing hype, large language models (LLMs) do not reason, at least not in the ways humans do. Underlying that assertion is the fact that we humans do not apply the term "reason" consistently.

The Multimodal World of Enterprise AI

Multimodal applications of AI are gaining credence throughout the enterprise at increasingly rapid rates—and for good reason. Firstly, they come close to realizing the full potential of foundation models and large language models (LLMs) which, by default, are multimodal.

AI Across Markets and Industries

With all the noise around generative AI (GenAI) since the advent of ChatGPT, has the signal gotten lost? Are we missing the one "killer app" that will make GenAI indispensable? What is more likely is that multiple killer apps will surface across many markets and industries.

Enterprise AI Case Studies

Flex and Cerebras Deepen Partnership to Scale the Manufacturing of Cerebras AI Supercomputers

Flex and Cerebras Systems Inc. are expanding their manufacturing partnership to scale production of the Cerebras CS-3, one of the world's most advanced AI accelerator systems, at Flex manufacturing facilities in Milpitas, California.

Nile Eliminates Network Complexity, Strengthens Security, and Frees IT Resources for Glean

Nile, a pioneer in secure and autonomous networking-as-a-service (NaaS), announced that Glean—the Enterprise AI platform helping organizations find, create, and automate knowledge across the enterprise—is using Nile's Network-as-a-Service (NaaS) platform to support its rapid growth, AI-driven operations, and commitment to delivering exceptional employee experiences.

Dark Watch and Pangea Partner to Strengthen Financial Crime Intelligence Across Global Payments

Together, Dark Watch and Pangea aim to equip global organizations with tools to identify risk earlier, strengthen compliance programs, and contribute to broader international efforts to combat human trafficking, organized crime, and financial exploitation.

Enterprise AI Whitepapers

Information Rich: Unifying Fragmented Data With Agentic Workflows in 2026

Building an AI-Ready Enterprise: Governance as the Foundation for Scalable AI

Solving the 95% Blind Spot

Solving the 95% Blind Spot: How to Find the Issues Your Contact Center Doesn't Know It Has Your Contact Center Is Flying Blind on 95% of Customer Data Most teams analyze only 5%—manual tags and sampled data. The rest stays hidden in transcripts, chats, and surveys. What This Costs You: Reacting weeks after problems start Missing emerging issues with outdated taxonomies Never catching the "unknown unknowns" that drain revenue Why AI deflection fails (and what works instead) The Avoidance Imperative—eliminate issues at the source How autonomous taxonomy delivers 100% coverage Get the Ebook

Spiral by UJET - The AI Issue Hub for Decision-Grade Data

What if anyone in your entire company—from an engineer to a marketing leader—could instantly ask a plain language question and get a definitive, quantified answer from 100% of your customer conversations? This datasheet shows you how. Learn how Spiral’s easy-to-use AI agent autonomously analyzes every call, chat, email, and review to find the ultra-specific root cause of every customer issue—transforming 100% of your customer conversations into actionable, predictive insights. Go from 'What if?' to 'Here's how.' Trusted by innovative teams at Turo, Owlet, and Whitepages

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