-->
Customer Service and Customer Experience
How customers perceive and interact with your company directly impacts their satisfaction and loyalty and your brand reputation and revenue growth.

Register Now to SAVE BIG & Join Us for Enterprise AI World 2025, November 19-20, in Washington, DC

Features

The Rise of Agentic AI: Why Your AI Agent Is Clueless

Enterprises are rushing to adopt so-called "agentic AI," systems that promise to not just answer questions, but also take actions, automate tasks, and drive decisions. In theory, these agents can draft emails, update records, generate product specs, or flag anomalies without human involvement. In practice? Most deployments don't make it past the demo.

OpenAI Faces Wrongful Death Lawsuit

Now, OpenAI faces its first known wrongful death lawsuit after a teen died by suicide further spurred on by ChatGPT, The New York Times reports.

Exploring the ‘SIX D’S’ Framework for Language Model Training and AI Agent Creation

The integration of AI into customer service and support is by no means a futuristic vision—it is a present-day reality. AI is reshaping how organizations engage with their customers.

AI Techniques Powering Enterprise Productivity: From Automation to Augmented Intelligence

AI stands beyond experimental status—it is a founding power for corporate productivity delivery. From automating repetitive workflows to enhancing complex decision making, AI transforms how work gets done.

Enterprise AI Case Studies

BUZZ High Performance Computing Selects VAST Data to Power Sovereign AI Infrastructure

VAST Data, the AI Operating System company, announced that BUZZ High Performance Computing (BUZZ HPC), a wholly owned subsidiary of HIVE Digital Technologies Ltd. one of Canada's fastest-growing sovereign AI cloud providers, has selected the VAST AI Operating System as the foundational data layer underpinning its national AI infrastructure.

Eletrobras Selects C3 AI to Scale Enterprise AI Across Latin America’s Largest Power Utility

C3 AI, the Enterprise AI application software company, announced a partnership with Eletrobras, Latin America's largest power and utility provider, to scale C3 AI Grid Intelligence for real-time fault monitoring and resolution across all of Eletrobras' operations centers.

With IBM Consulting, Nedgia Dramatically Improves its Contact Center with Virtual AI Agents

Nedgia, the gas distributor of the Naturgy Group, has recently implemented generative AI agents to improve its customer service model with the help of IBM Consulting.

Enterprise AI Whitepapers

From Readiness to Action: 2025 Enterprise AI Sourcebook

CHOOSING THE RIGHT AI PLATFORM: KEY CAPABILITIES AND CONSIDERATIONS

Five Critical Design Considerations for AI Infrastructure

AI-Ready Data for GenAI Success

Customer Service and Customer Experience Companies and Suppliers
Customer Service and Customer Experience Directory