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Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

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Features

Guarding Against Bias When Training Language Models

Machine learning models return biased results when the datasets used to train them contain bias. Instances of social bias, skewed model results, and outputs that don't represent the full scope of a business problem for a specific domain are some of the caveats when employing this technology.

AI Techniques Powering Enterprise Productivity: From Automation to Augmented Intelligence

AI stands beyond experimental status—it is a founding power for corporate productivity delivery. From automating repetitive workflows to enhancing complex decision making, AI transforms how work gets done.

Accelerating AI Development With Synthetic Data

Synthetic data applications are at the intersection of some of the most meaningful developments in enterprise AI. Synthetic data techniques represent some of the earliest manifestations of generative AI and predate the widespread adoption of language models. In fact, employing synthetic data is one of the foremost methods of building—and fine-tuning—language models and foundation models in general.

AI Enhances Customer Service in Several Ways

Although the initial seeds of generative AI (GenAI) were planted in the 1960s, for the most part it didn't come into full bloom until the introduction of ChatGPT in November 2022. Before that, GenAI had all but the most nascent use in business. As the technology entered the public consciousness, it spread across industries from entertainment to manufacturing to healthcare for a wide variety of uses, including customer service.

Enterprise AI Case Studies

With IBM Consulting, Nedgia Dramatically Improves its Contact Center with Virtual AI Agents

Nedgia, the gas distributor of the Naturgy Group, has recently implemented generative AI agents to improve its customer service model with the help of IBM Consulting.

RateGain and Cloudbeds Partner to Enhance Hospitality Distribution with AI-Powered Capabilities

RateGain Travel Technologies Limited (RateGain), a global leader in AI-powered SaaS solutions for travel and hospitality, is partnering with Cloudbeds, the AI-powered platform fueling hotel growth.

HubSpot Launches Deep Research Connector with ChatGPT

HubSpot announced it has become the first CRM to launch a Deep Research Connector with ChatGPT—and the first third-party MCP connector available in the ChatGPT Registry built with a remote Model Context Protocol (MCP) server.

Enterprise AI Whitepapers

Five Critical Design Considerations for AI Infrastructure

AI-Ready Data for GenAI Success

Semantic Layers for the AI Era: Real-Time Access, Smarter Decisions

Accelerating generative AI deployment

Knowledge Management Companies and Suppliers
Knowledge Management Directory