Another round of lawsuits has been filed against ChatGPT company OpenAI. According to AP, the 7 lawsuits allege that ChatGPT drove people to suicide and harmful delusions even when they had no prior mental health issues.
Stephanie Simone //
07 Nov 2025
As the C-suite continues to marvel at AI, many companies are settling into the early stages of undertaking enterprise AI adoption in targeted areas now that the "winner takes all" rush to apply AI technologies to outpace the competition is mostly gone.
Stephanie Simone //
07 Nov 2025
Data governance has evolved. What once meant checkbox compliance now demands fundamental organizational transformation. AI systems permeate every business function, and traditional frameworks cannot handle this reality.
Colin Levy //
21 Nov 2025
Instant answers and algorithmic insights have become a fact of life and are now expected when searching, problem-solving, and, well, working in general. Today's technology makes it very easy to mistake "fast" for "smart."
Dawn Brushammar //
04 Dec 2025
New generative AI technology, developed with Databricks, accelerates component discovery and sourcing through natural, conversational search
Stephanie Simone //
05 Dec 2025
The collaboration enables CISOs to unify security telemetry, automate data routing and tiering, and simplify operations while preparing for the AI-driven security operations center (SOC) of tomorrow.
Stephanie Simone //
17 Oct 2025
VAST Data, the AI Operating System company, announced that BUZZ High Performance Computing (BUZZ HPC), a wholly owned subsidiary of HIVE Digital Technologies Ltd. one of Canada's fastest-growing sovereign AI cloud providers, has selected the VAST AI Operating System as the foundational data layer underpinning its national AI infrastructure.
Stephanie Simone //
08 Sep 2025
Solving the 95% Blind Spot: How to Find the Issues Your Contact Center Doesn't Know It Has Your Contact Center Is Flying Blind on 95% of Customer Data Most teams analyze only 5%—manual tags and sampled data. The rest stays hidden in transcripts, chats, and surveys. What This Costs You: Reacting weeks after problems start Missing emerging issues with outdated taxonomies Never catching the "unknown unknowns" that drain revenue Why AI deflection fails (and what works instead) The Avoidance Imperative—eliminate issues at the source How autonomous taxonomy delivers 100% coverage Get the Ebook
09 Dec 2025
What if anyone in your entire company—from an engineer to a marketing leader—could instantly ask a plain language question and get a definitive, quantified answer from 100% of your customer conversations? This datasheet shows you how. Learn how Spiral’s easy-to-use AI agent autonomously analyzes every call, chat, email, and review to find the ultra-specific root cause of every customer issue—transforming 100% of your customer conversations into actionable, predictive insights. Go from 'What if?' to 'Here's how.' Trusted by innovative teams at Turo, Owlet, and Whitepages
09 Dec 2025
When should AI handle the interaction—and when should humans step in? Watch this on-demand session with CCW Digital and UJET experts to find out. What You'll Learn: 2025–2026 AI predictions and emerging CX capabilities Strategies for seamless AI-to-human escalation Which use cases need AI vs. where humans are essential A framework for balancing AI-led and human-led experiences Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz) Watch On Demand Now!
09 Dec 2025
Stop Bolting AI Onto Legacy Systems. Start Building AI From the Ground Up. Most platforms add AI as an afterthought. UJET was built with Google Cloud's Conversational AI at its core—transforming every touchpoint of your customer journey. The AI Results That Speak: 23% reduction in Average Handle Time 70% faster response times (60 to 18 seconds) 15% call volume reduction 50% increase in digital chat volume Read the Datasheet: AI-Powered Customer Experience Real AI outcomes from KeyBank, EverWash, Turo, and leading streaming services Four AI tools: Virtual Agents, Smart Routing, Agent Assist, and Spiral by UJET Conversational AI and analytics built from the ground up—not bolted on
09 Dec 2025