Enterprises are rushing to adopt so-called "agentic AI," systems that promise to not just answer questions, but also take actions, automate tasks, and drive decisions. In theory, these agents can draft emails, update records, generate product specs, or flag anomalies without human involvement. In practice? Most deployments don't make it past the demo.
Seth Earley //
17 Sep 2025
Think back a few years to OpenAI's initial introduction of its generative AI (GenAI) chatbot—the excitement, the promise of marvelous opportunities, the sense of a change for the better. It wasn't long before the euphoria of GenAI wore off and people started noticing that large language models (LLMs) could produce absolutely fabulous results, but they could also deliver flawed information that looked plausible but was untrue.
Marydee Ojala //
24 Sep 2025
Even if you've got a brand-new business model based specifically on the capabilities of a language-centered AI agent, you still have to deal with time-honored challenges such as disparate and scattered data, slow response, finding necessary information, and trusting that information.
Paige Roberts //
03 Oct 2025
The collective fields of knowledge, data, content, and information management have experienced massive changes over the last several years. AI, not long ago a concept mainly reserved for science fiction, has become an everyday tool for information workers.
Zack Wahl and Lulit Tesfaye //
15 Oct 2025
New generative AI technology, developed with Databricks, accelerates component discovery and sourcing through natural, conversational search
Stephanie Simone //
05 Dec 2025
Cleo, a global leader in supply chain orchestration solutions through its Cleo Integration Cloud (CIC) platform, is partnering with Bear Cognition, Inc., a leading provider of automation and intelligence systems for supply chain operations.
Stephanie Simone //
07 Nov 2025
The collaboration enables CISOs to unify security telemetry, automate data routing and tiering, and simplify operations while preparing for the AI-driven security operations center (SOC) of tomorrow.
Stephanie Simone //
17 Oct 2025
Solving the 95% Blind Spot: How to Find the Issues Your Contact Center Doesn't Know It Has Your Contact Center Is Flying Blind on 95% of Customer Data Most teams analyze only 5%—manual tags and sampled data. The rest stays hidden in transcripts, chats, and surveys. What This Costs You: Reacting weeks after problems start Missing emerging issues with outdated taxonomies Never catching the "unknown unknowns" that drain revenue Why AI deflection fails (and what works instead) The Avoidance Imperative—eliminate issues at the source How autonomous taxonomy delivers 100% coverage Get the Ebook
09 Dec 2025
What if anyone in your entire company—from an engineer to a marketing leader—could instantly ask a plain language question and get a definitive, quantified answer from 100% of your customer conversations? This datasheet shows you how. Learn how Spiral’s easy-to-use AI agent autonomously analyzes every call, chat, email, and review to find the ultra-specific root cause of every customer issue—transforming 100% of your customer conversations into actionable, predictive insights. Go from 'What if?' to 'Here's how.' Trusted by innovative teams at Turo, Owlet, and Whitepages
09 Dec 2025
When should AI handle the interaction—and when should humans step in? Watch this on-demand session with CCW Digital and UJET experts to find out. What You'll Learn: 2025–2026 AI predictions and emerging CX capabilities Strategies for seamless AI-to-human escalation Which use cases need AI vs. where humans are essential A framework for balancing AI-led and human-led experiences Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz) Watch On Demand Now!
09 Dec 2025
Stop Bolting AI Onto Legacy Systems. Start Building AI From the Ground Up. Most platforms add AI as an afterthought. UJET was built with Google Cloud's Conversational AI at its core—transforming every touchpoint of your customer journey. The AI Results That Speak: 23% reduction in Average Handle Time 70% faster response times (60 to 18 seconds) 15% call volume reduction 50% increase in digital chat volume Read the Datasheet: AI-Powered Customer Experience Real AI outcomes from KeyBank, EverWash, Turo, and leading streaming services Four AI tools: Virtual Agents, Smart Routing, Agent Assist, and Spiral by UJET Conversational AI and analytics built from the ground up—not bolted on
09 Dec 2025