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Customer Service and Customer Experience
How customers perceive and interact with your company directly impacts their satisfaction and loyalty and your brand reputation and revenue growth.

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Features

Building Trustworthy Data Foundations for AI

A plethora of reports highlight the prevalence and dangers of AI hallucinations and other forms of inaccuracies resulting from AI applications. These errors can be traced to many different root causes, but the solutions boil down to a few methods: restrict the content to a carefully defined and structured set of validated information, protect the application through governance and monitoring, and evaluate the output to provide continuous improvement.

Nuances of Build-or-Buy Decisions

The intricacies of the time-honored question of whether to build or buy take on new dimensions when it comes to enterprise AI. Organizations must not only account for traditional considerations like cost, time-to-market, and proof of concepts but also for those that are unique to advanced machine learning and language model deployments.

LLMs Do Not Reason Like Humans, But They Can Deliver Reasoning-Like Performance

Despite the marketing hype, large language models (LLMs) do not reason, at least not in the ways humans do. Underlying that assertion is the fact that we humans do not apply the term "reason" consistently.

The Multimodal World of Enterprise AI

Multimodal applications of AI are gaining credence throughout the enterprise at increasingly rapid rates—and for good reason. Firstly, they come close to realizing the full potential of foundation models and large language models (LLMs) which, by default, are multimodal.

Enterprise AI Case Studies

OpenText and Cohere Partner to Merge Trusted Data with Agentic AI

OpenText Corporation, a global leader in data management and context for enterprise AI, and Cohere, a leading sovereign AI company, are partnering to bring trusted agentic AI to governments and regulated industries.

IT Smart Systems and Feedzai Boost AI-Driven Payment Fraud Prevention

IT Smart Systems (ITSS) is collaborating with Feedzai, the global leader in AI-native, financial crime prevention, to unite Feedzai's advanced, AI-driven, fraud prevention capabilities with ITSS's deep expertise in digital banking integration and delivery.

Flex and Cerebras Deepen Partnership to Scale the Manufacturing of Cerebras AI Supercomputers

Flex and Cerebras Systems Inc. are expanding their manufacturing partnership to scale production of the Cerebras CS-3, one of the world's most advanced AI accelerator systems, at Flex manufacturing facilities in Milpitas, California.

Enterprise AI Whitepapers

On Demand Webinar: MIT Scaling Agentic AI Pilots

Agentic CX AI Frontline Report

Gartner® Report: How Leaders Avoid the Top 10 Operational Issues When Scaling AI

Forrester Report: AI Agents Reshape The Customer Service Workforce In Dramatic Ways

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